PRIVACY POLICY 

Privacy Policy

GUIG (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.guig.ca (the “Site”), make a purchase, or interact with our services.

1. Information We Collect
Personal Information
We may collect the following types of personal information:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order and payment details (processed securely through third-party payment providers; we do not store full payment card information)

Technical and Usage Information
We may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on pages, and referral sources
    Interaction data (such as clicks and scrolling)

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To process and fulfill your orders, including payment processing and shipping
  • To provide customer support and respond to your inquiries
  • To improve the functionality, performance, and user experience of the Site and our services
  • To send essential communications, such as order confirmations, shipping updates, and service notifications
  • To prevent fraud, enhance security, and comply with legal obligations
  • To send marketing communications only where you have given consent (or as permitted by law)

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to enhance your experience, analyze Site usage, and support marketing efforts.
Examples of tools we may use include:

  • Essential cookies (for core Site functionality, such as cart and checkout)
  • Analytics cookies (e.g., Google Analytics)
  • Advertising and performance cookies (e.g., Meta Pixel)

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. For more information, see our Cookies section in the Legal Notice.

4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only with:

  • Trusted third-party service providers necessary for business operations (such as payment processors, shipping carriers, hosting providers, and analytics services)
  • Legal authorities when required by law, court order, or to protect our rights, safety, or property

All third parties we work with are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights (Canada)
Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your data where permitted by law
  • Withdraw consent for certain processing activities (where consent is the legal basis)

To exercise these rights or make an inquiry, please contact us at:
contact@guig.ca
We will respond to your request in accordance with applicable legal timeframes.

7. International Transfers
As our service providers may be located outside of Canada (including in the United States and other countries), your information may be transferred to, stored, and processed in jurisdictions outside Canada. We ensure appropriate safeguards are in place for such transfers in compliance with Canadian privacy laws.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
contact@guig.ca

Thank you for trusting GUIG with your information.