Returns Policy

Returns
We offer a 30-day return period starting from the date your order is delivered.
To be eligible for a return, the item must meet the following conditions:

• Be unused and in the same condition as received
• Be returned in its original packaging, including all tags, labels, and accessories
  Include
• Proof of purchase (order number or receipt)

If your return request is approved, we will provide detailed return instructions via email, including the return shipping address and any required documentation.

Non-Returnable Items
For hygiene, health, and safety reasons, the following items are non-returnable once opened or used, unless they are defective or damaged upon receipt:

Personal wellness products (e.g., skincare, supplements, intimate items)
Undergarments, swimwear, or hosiery
Personalized or custom-made items

Defective or incorrect items remain eligible for return or exchange within the 30-day period.

Return Shipping

Customers are generally responsible for return shipping costs and any associated risks during transit.
In cases where the item is defective, damaged, or sent in error by GUIG, we will cover return shipping costs and provide a prepaid return label where applicable.

We recommend using a trackable shipping method, as GUIG is not responsible for lost or undelivered returns.

How to Request a Return
To initiate a return:

Contact us within 30 days of delivery
Provide your order number, a description of the issue (if applicable), and photos if the item is defective

contact@guig.ca
We will respond promptly to review your request and guide you through the next steps.

Thank you for shopping with GUIG. We appreciate your understanding of our return policy and are here to assist with any questions.